About Us

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Shannon Scott is a senior people, labor, and legal executive with more than 20 years of experience supporting transportation, utility, and industrial organizations operating in highly regulated, safety-critical environments. Her career spans freight rail, utility services, and industrial operations, where workforce strategy, labor relations, compliance, and execution are tightly connected to business performance.

Shannon brings a unique, integrated perspective shaped by executive leadership roles across human resources, labor relations, and legal functions. She has built and scaled people and compliance organizations from the ground up for high-growth and start-up companies, while also leading enterprise-level labor strategy and workforce operations for large, unionized transportation systems operating across multiple states and international borders.

Before founding SwitchPoint Services, Shannon spent two decades at CSX Transportation, one of North America’s largest freight railroads. There, she held progressive leadership roles across labor relations, workforce planning, commercial contracting, and labor and employment law. She served as a trusted advisor to senior leadership on collective bargaining, workforce risk, investigations, regulatory compliance, and organizational change across the U.S. and Canada. Her experience includes first-chair labor negotiations, management of complex union environments, and oversight of large, safety-sensitive workforces.

More recently, Shannon has served as a Chief Legal and Administrative Officer for a multi-state utility services organization, leading people operations, labor relations, compliance, and organizational infrastructure for a rapidly scaling, field-based workforce. Her work bridges executive strategy and frontline operations—ensuring that policies, systems, and leadership practices support growth, safety, accountability, and performance.

Through SwitchPoint Services, Shannon provides fractional executive support and strategic advisory services to transportation, utility, and industrial clients. She partners with founders, executives, and leadership teams to design practical people strategies, navigate labor and regulatory challenges, and build organizations that are resilient, compliant, and ready to scale.

Shannon is a native Floridian born in Jacksonville and raised in Kissimmee, Florida. She is the proud wife and mom of a dedicated husband, bubbly daughter, and sweet son.